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1 Adding a menu item to your custom menu

Adding a Menu Item to your Custom Menu 1 Go to Setup / System / Menu Codes This will be the location to where you can update what either you or your employees use or have access to in CounterPoint. Menu codes are connected to Security codes, so you want to…

2 Can’t save the updated Zoom properties in Touchscreen

Can’t save the updated Zoom properties in Touchscreen 1 Issue When trying to save the updated zoom properties for item lookup, the ‘save as’ button is greyed out 2 Solution This is happening due to a security setting that dis-allows updates in the zoom…

3 Can't Access CounterPoint - Support Fixes

Can’t Access CounterPoint - Support Solutions 1 Can’t Access Top-Level Directory This error can happen when you try to open CounterPoint and cannot access the top level directory that makes CounterPoint run. To fix this issue: Make sure that you are able…

4 Creating a discount code

Creating a Discount Code 1 Add Code in Discount Codes A discount code can be created to help discount items for your customers. For this article we will discount $20 off the ‘MAX-MDT’ order. First, we will need to go to Setup / Point of Sale / Discount…

5 Creating a Discount Item

Creating a Discount Item 1 Creating the item Sometimes the users don’t want to charge tax on an discount as CounterPoint automatically does on touchscreen. For times like this, you can create a discount item to take off an exact amount without taking off…

6 Creating a new TouchScreen Menu

Creating a new TouchScreen Menu 1 Creating TouchScreen Code When you create a new touchscreen, you must first create a new touch code. To access this code, log in to CounterPoint and go to: Setup / Point of Sale / Touch Code This will take you to the touchscreen…

7 CREATING TAX HOLIDAY

This is a demonstration of how one would create a tax holiday in counterpoint.

8 Error message: There was an error and the email was not sent successfully

9 Error: Selection requires Multi-Site

SYMPTOM: When launching Counterpoint you receive the following error: You hit OK, and you can proceed to login to Counterpoint CAUSE: The specified user is set to display a home action that no longer exists. In this scenario this particular site, is no longer…

10 Library Not Registered

Library Not Registered 1 Issue When trying to open CounterPoint, an error message comes up explaining that the Library is not Registered. 2 Solution This can happen when permissions are not setup properly. To fix this issue: Open Regedit.exe on your computer.…

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