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Red Rook Datacenter

1 Error: The remote computer disconnected the session because of an error in the licensing protocol

Symptom User is unable to connect using a remote desktop connection Cause Changes on the client workstation are preventing the user account from running remote desktop properly. When remote desktop is right-clicked and "run as administrator" the connection…

2 Error: Selection requires Multi-Site

SYMPTOM: When launching Counterpoint you receive the following error: You hit OK, and you can proceed to login to Counterpoint CAUSE: The specified user is set to display a home action that no longer exists. In this scenario this particular site, is no longer…

3 Using 2 factor authentication

Red Rook Datacenter 2-Factor Login This document outlines steps necessary to log in to the Red Rook Datacenter with 2-factor authentication. Common terms: User name : To log into the Datacenter, you will require a Windows login. This Windows login is typically…

4 VPN Client: Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway

Symptoms: VPN Client fails to connect with following error: Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway Cause: Corrupt registry key Out of date software HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva\DisplayName…

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