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1 Having POS clerks allowed to add customers on the fly

Having POS clerks allowed to add customers on the fly 1 Issue We want our POS clerks to have the ability to add customers on the fly, but they are currently not able to do this. 2 Solution This happens when the POS clerks have a menu, but have no customer…

2 How to get more info from an event

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3 How To Install 2x20 Pole Displays

4 How to limit one register per workstation

1 Issue Let’s say a company has registers where people can log in to any register on any workstation. This can be confusing and cause problems for the POS clerks. 2 Solution To mitigate this, managers want to setup restricted access to one POS clerk per…

5 How to Track "No Sale" Transactions in Counterpoint

Requirements Must have a cash drawer setup in Counterpoint in Legacy or New Framework. Counterpoint Users must have their Point of Sale security code set to "allow run page" actions Procedure How to setup and track a “No Sale” in Counterpoint Create a…

6 How To Update Password For CounterPoint Ticket Auto-Posting and Credit Card Auto-Settling

How To Update Password For CounterPoint Ticket Auto-Posting and Credit Card Auto-Settling The following steps allow you to update the password for the automation functionality in CounterPoint that will automatically run ticket posting and credit card settlement,…

7 Library Not Registered

Library Not Registered 1 Issue When trying to open CounterPoint, an error message comes up explaining that the Library is not Registered. 2 Solution This can happen when permissions are not setup properly. To fix this issue: Open Regedit.exe on your computer.…

8 What are the minimum Windows and network permissions required to run CounterPoint SQL?

From NCR Knowledge Base: #1585 Information A system may be configured so a user can run CounterPoint SQL without having administrative rights to the workstation. The changes listed must be made as a System Administrator after CounterPoint has been installed.…

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