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CounterPoint SQL Documentation

1 Can’t save the updated Zoom properties in Touchscreen

Can’t save the updated Zoom properties in Touchscreen 1 Issue When trying to save the updated zoom properties for item lookup, the ‘save as’ button is greyed out 2 Solution This is happening due to a security setting that dis-allows updates in the zoom…

2 Can't Access Index field 'RecordID'. when they try to sign in

Symptom A customer or user cannot login to CounterPoint Cause When a customer tries to log in to CounterPoint, an error message: Can't Access Index field 'RecordID' pops up on the screen, preventing the user from accessing CounterPoint Solution Right Click…

3 Creating a discount code

Creating a Discount Code 1 Add Code in Discount Codes A discount code can be created to help discount items for your customers. For this article we will discount $20 off the ‘MAX-MDT’ order. First, we will need to go to Setup / Point of Sale / Discount…

4 Creating a Discount Item

Creating a Discount Item 1 Creating the item Sometimes the users don’t want to charge tax on an discount as CounterPoint automatically does on touchscreen. For times like this, you can create a discount item to take off an exact amount without taking off…

5 Library Not Registered

Library Not Registered 1 Issue When trying to open CounterPoint, an error message comes up explaining that the Library is not Registered. 2 Solution This can happen when permissions are not setup properly. To fix this issue: Open Regedit.exe on your computer.…

6 Setting up Avg Cost in the Zoom Feature in POS Touchscreen

Setting up Avg Cost in the Zoom Feature in POS Touchscreen 1 Question Is there a way to set up in the POS function on the item zoom so that you can quickly see the average cost of an item?? I keep customizing it to see it, but it does not save that way. Sometimes…

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