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VPN Client: Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway

Author: Chris Butcher Reference Number: AA-02824 Views: 3777 Created: 08/25/2016 09:56 AM Last Updated: 03/16/2017 04:40 PM 0 Rating/ Voters

Symptoms:

VPN Client fails to connect with following error:

Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway

Cause:

Corrupt registry key

Out of date software

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva\DisplayName

Solution:

If using Windows 10, contact your IT provider to update the VPN client.  If using Windows 7, follow the steps below.

Remove entries in the key before the Cisco entry

     



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