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VPN Client: Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway
| Author: Chris Butcher Reference Number: AA-02824 Views: 5558 Created: 08/25/2016 09:56 AM Last Updated: 03/16/2017 04:40 PM |
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 Symptoms:
VPN Client fails to connect with following error: Failed to download AnyConnect VPN Profile because AnyConnect cannot confirm it is connected to your secure gateway
Cause: Corrupt registry key Out of date software
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnva\DisplayName 
Solution:
If using Windows 10, contact your IT provider to update the VPN client. If using Windows 7, follow the steps below.
Remove entries in the key before the Cisco entry 
 
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