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Library Not Registered

Author: Reference Number: AA-02559 Views: 6972 Created: 05/15/2015 10:27 AM Last Updated: 05/15/2015 10:27 AM 0 Rating/ Voters

Library Not Registered

1         Issue

When trying to open CounterPoint, an error message comes up explaining that the Library is not Registered.

2      Solution

This can happen when permissions are not setup properly.

To fix this issue: Open Regedit.exe on your computer.

Navigate to HKEY_LOCAL_MACHINE/SOFTWARE/WOW6432NODE  and right click on the ‘Synchronics’ Folder and press ‘Permissions’.

Make sure that permissions is set to Everyone. To do this: Click Add and type in ‘Everyone’ amd make sure the permissions is on ‘Full Control’.

Then press ‘Apply’ and then OK.

Once finished, uninstall and reinstall CounterPoint on your machine and log in. You should be able to get in now.

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